Duties include answering telephone call inquiries.  Responsible for researching and resolving complaints to ensure customer retention and satisfaction.  Leads and directs the work of others and often is considered a first level supervisor.

May require an associate's degree and at least 6-8 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures.  Relies on experience and judgment to plan and accomplish goals.  Performs a variety of complicated tasks.

Duties include answering telephone call inquiries.  Responsible for researching and resolving complaints to ensure customer retention and satisfaction.

Requires a minimum of a high school diploma or its equivalent and 0-2 years of experience in the field or in a related area.  Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Duties include answering telephone call inquiries.  Responsible for researching and resolving complaints to ensure customer retention and satisfaction.

May require an associate's degree and 2-4 years of experience in the field or in a related area.  Familiar with standard concepts, practices, and procedures within a particular field.

Duties include answering telephone call inquiries.  Responsible for researching and resolving complaints to ensure customer retention and satisfaction.

May require an associate's degree and 4-6 years of experience in the field or in a related area.  Familiar with a variety of the field's concepts, practices, and procedures.

Duties include answering telephone call inquiries.  Responsible for researching and resolving complaints to ensure customer retention and satisfaction.  Leads and directs the work of others.

May require an associate's degree and at least 6-8 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures.  Relies on experience and judgment to plan and accomplish goals.  

Operates and monitors computer equipment.  Performs routine tasks to maintain computer equipment and their peripherals.  Loads peripheral equipment such as tapes and printer paper for operating runs.  Observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage.

May require an associate's degree or its equivalent and 0-3 years of experience in the field or in a related area.  Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Operates and monitors computer equipment.  Performs routine tasks to maintain computer equipment and their peripherals.  Loads peripheral equipment such as tapes and printer paper for operating runs.  Observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage.

May require an associate's degree or its equivalent and 2-5 years of experience as a computer operator.

Operates and monitors computer equipment.  Performs routine tasks to maintain computer equipment and their peripherals.  Loads peripheral equipment such as tapes and printer paper for operating runs.  Observes peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage.

May require an associate's degree or its equivalent and at least 5 years of experience as a computer operator.

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems.  Supports and maintains user account information including rights, security and systems groups.

May require an associate's degree or its equivalent and 0-3 years of experience in the field.

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems.  Supports and maintains user account information including rights, security and systems groups.

May require an associate's degree or its equivalent and 2-5 years of experience in the field or in a related area.

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems.  Supports and maintains user account information including rights, security and systems groups. May lead and direct the work of others.

May require an associate's degree or its equivalent.  Requires at least 4 years of experience in the field or in a related area.  Familiar with a variety of the field's concepts, practices, and procedures.